Items with "free shipping" are only shipped free to 48 contiguous United states.
All orders must be shipped with a printed invoice included. We can not ship orders without the invoice or a lower value invoice.
Shipment errors due to a bad address entered by the buyer and will not be credited for shipping charges if returned or at all if lost or abandoned by the carrier.
We supply tracking information directly to your Email account within 24 hours after the shipment leaves our warehouse. Please make sure to check your email address and that it does not go into spam or junk.
International taxes and duties: International shipments may be subject to import fees, duties and taxes, which are levied once a shipment reaches the respective country, in addition to the brokerage fees/custom clearance charges which may be imposed by the carrier. These charges must be borne by the recipient. Maxicrane has no control over these charges and can not predict what they might be.
Paypal with Immediate Pay is our only method of payment. Your Paypal account must be a verified Paypal account.
Please note: Inventory is not reserved until the item is paid for.
Please include a phone number as the carriers and our tracking Companies require it.
For the first 7 days from date of receipt of your purchase you may return the merchandise for a full money back refund, excluding any shipping charges (for items which we offer free shipping, our standard shipping charges will be deducted from any refund or credit).
Returned or exchaged products must be in brand-new, mint condition. Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, and packing inserts.
Please enclose a copy of your invoice with your return and tell us whether you would like the item to be replaced or refunded.
Returns can take up to 8 days in-house from the date we receive it to process.
When returning an item, please make sure you use a shipper which provides you with insurance and tracking number. Items returned without a tracking number might take much longer to processed.